Parts and cylinder head shipping
We ship MOST everything via USPS Priority Mail Flate Rate. We've found this option to be the most reliable and inexpensive option. Once shipped, it can hit almost anywhere in the US in 1-3 days (Saturdays included!). Once your order is boxed and shipped, you'll get a tracking number that you can watch online to see where it is in the process and an ETA.
FedEx is our carrier of choice for larger, heavier items (cylinder heads etc.). We've found them to be a bit on the pricey side when it comes to home delivery for most other items. It is always an option for you if you'd like, but you'll have to call in your order so I can rate the package for you.
Shipping is calculated automatically when adding items to the shopping cart, by weight and size. As smart as that system is, sometimes it'll have trouble with single items or multiple different sized items. If you are seeing something you don't like regarding the shipping price during your check out, please feel free to call us during regular hours and we'll see if we can do any better.
parts returns:
We will not accept any returns without prior authorization from us. No returns after 7 days of your receiving your order. We will accept returns ONLY if they are new, un-used and still in the original undamaged packaging. Special order parts, used parts and anything electrical is NOT RETURNABLE. Shipping is not refundable.
Any parts returned are subject to a 10% restocking fee. Refunds will be issued via check within 30 days of return to us.
Engine shipping:
We ship the engine to you or your installing shop via TRUCK FREIGHT (yep, a big semi truck), and it's usually less expensive than you'd think. If you give me your ship-to zip code I can get you a shipping estimate along with your engine quote.
We highly recommend having the engine shipped to a COMMERCIAL ADRESS that has a way to get the engine pallet off of the back of the truck (loading dock or forklift). This will be the most inexpensive way to get it to you.
We know that isn't always possible, so here are some other options:
We can have it shipped directly to your installing auto repair shop.
It has to be an actual repair shop with a commercial address (not a home based garage)
Please check with them to make sure they have a way to get it off of the truck and are willing to do so.
* If they do not have a way to lift it out of the truck we can request at LIFT-GATE at delivery for an additional fee
* If they need it brought into their shop via a pallet jack we can request INSIDE DELIVERY for an additional fee
You can pick it up at the shipping company's local terminal.
When we quote you the freight, we can find the closest terminal to you and have it shipped there (we have many trucking companies to choose from, so there is usually one close to you).
They will be able to load the pallet into your truck for you via forklift.
Residential delivery.
This is the option we don't recommend, it can get a bit expensive and kind of a hassle. On top of the freight price, there will be RESIDENTIAL DELIVERY FEES, LIFTGATE FEES and APPOINTMENT FEES. Depending on your address, there may also be a fee to put it onto a smaller truck to get it into your residentail neighborhood.
You will also have to physically be there to accept the delivery. Let's get it to you some other way.
There are some other "LIMITED ACCESS" addresses that may incur other charges:
*SCHOOLS - high school and college auto shops included.
*DOWNTOWN of major metro areas.
We don't want any surprises when it comes to shipping / delivery. Let's make sure we are all on the same page about it.
Shipping to Hawaii and Alaska
We ship to both quite often. Truck freight/Ocean freight usually runs between $450 to $525 depending on your specific location.
Alaska guys: you are welcome to arrange your own barge freight from Washington, you can sometimes get a better "local" deal than I can. Let me know how you want to work it.
International shipping
I can ship the engine to the freight forwarder of your choice in the Continental US, I'll let you take it from there. Due to the specific customs / freight rules in your country, you are best off finding a freight forwarding company locally that imports from the USA.
Shipping your engine core back to us:
MAKE SURE ALL FLUIDS ARE DRAINED FROM YOUR CORE ENGINE!!!!!! IF IT IS LEAKING ANY FLUIDS, THE TRUCKING COMPANY WILL REFUSE TO PICK IT UP!!!!!
Once you get your core engine back on the same pallet, strap it down with some old ratchet straps.
Give us a call here and we can get the bill of lading emailed to you and arrange for the trucking company to pick it up. The same rules apply to core shipping as the shipment to you.
Once the engine is torn down and inspected, we'll issue you a refund check for your core deposit MINUS the freight charge to get it back to us.
